Privacy Policy

Effective Date: 09/06/2025

Homestay Pro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal and business data when you use our platform.

1. Who We Are

Homestay Pro is a trading name of Cultural Connection UK Ltd. While Homestay Pro is operated by individuals with experience in the homestay sector, it is developed and managed as a separate product and platform.

2. What Information We Collect

We collect the following types of information when you use our platform:

Account Information: Name, email address, agency or organisation details
Operational Data: Host family details, student details, group information, booking history, placement records
Technical Information: IP address, browser type, usage data, and cookies (to improve platform performance and usability)

3. How We Use Your Information

We use the information you provide to:

Operate and maintain the platform
Deliver the services you request
Provide technical support when needed
Improve and develop new features
Communicate with you regarding updates, usage tips, and feedback opportunities

We do not use, analyse, or share your agency data for any commercial purpose unrelated to your account.

4. Data Ownership and Access

All host, student, and client information entered into the system belongs solely to the agency user.
We will never access or use your data without your explicit permission.
Admin access to user data is limited to technical support scenarios and is logged for transparency.

5. Data Storage and Security

Data is securely stored on encrypted servers based in UK.
We employ standard industry security measures including HTTPS, password encryption, and access logging.
Backups are taken regularly to prevent loss of data.

6. Cookies and Tracking

Homestay Pro may use essential cookies to enable functionality and gather anonymous usage data to improve the service. You can manage cookie settings through your browser.

7. Third-Party Services

We may use trusted third-party providers for hosting, analytics, or support functions. These providers are GDPR-compliant and contractually obligated to protect your data.

8. Your Rights

Under UK and EU data protection laws, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing activities
Request data portability

To make a request, contact us at: info@homestaypro.co.uk

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via the platform or by email.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Homestay Pro Support
Email: info@homestaypro.co.uk

Thank you for trusting Homestay Pro.